Customer Support Coordinator

About the Role

Our client is looking for a highly organised and dedicated Customer Support Coordinator to join their team in Oxford . This role plays a vital part in ensuring our customer support operations run smoothly and efficiently. You will be responsible for coordinating support activities, managing customer cases, and ensuring timely resolution of inquiries. The ideal candidate is adept at multitasking, possesses excellent communication skills, and thrives in a structured, office-based environment in our Oxford location.

Key Responsibilities

• Coordinate the assignment and tracking of customer support tickets and requests.
• Ensure all customer inquiries are addressed promptly and professionally.
• Liaise between customers and internal departments to facilitate issue resolution.
• Maintain accurate customer records and support documentation.
• Monitor support queues and workload, reporting on performance metrics.

Requirements

• Previous experience in a coordination, administrative, or customer support role.
• Exceptional organisational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency with helpdesk software and CRM systems.
• Ability to work effectively in a team and manage multiple priorities in an office setting.

Benefits

• Competitive salary and benefits package.
• On-site working in a central Oxford location.
• Opportunities for career advancement and professional development.
• Comprehensive training program tailored to the role.
• A collaborative and supportive team culture.