Customer Support Executive

About the Role

Our client is looking for an experienced and customer-focused Customer Support Executive to join their dynamic team in Oxford . This role involves managing customer inquiries, resolving issues, and ensuring a high level of satisfaction through effective communication and problem-solving. You will be instrumental in building and maintaining strong customer relationships. This position offers a hybrid working model, allowing for a blend of in-office collaboration and remote flexibility, supporting the vibrant business community in Oxfordshire .

Key Responsibilities

• Handle customer support requests through various channels, including phone, email, and live chat.
• Investigate and resolve customer issues, ensuring timely and satisfactory solutions.
• Provide accurate product and service information to customers.
• Maintain detailed records of customer interactions and transactions within the CRM.
• Liaise with other departments to escalate and resolve complex customer queries.

Requirements

• Proven experience in a customer support or executive assistant role with significant customer interaction.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and standard office productivity tools.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to work in a hybrid model, based in our Oxford office.

Benefits

• Competitive annual salary of 26500 .
• Flexible hybrid working arrangements.
• Comprehensive training and development opportunities.
• A supportive and collaborative team environment.
• Company pension scheme and generous holiday allowance.