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Customer Support Executive

Posted by Placements24
derby, derbyshire, DE1 2AA, United Kingdom
Full time
£24,000 - £24,000 Per Annum

Job Description

About the Role

Our client is seeking a professional and organized Customer Support Executive to join their team in Derby . In this role, you will manage customer inquiries, provide comprehensive support, and ensure a high level of satisfaction. You will act as a key point of contact, resolving issues efficiently and escalating complex problems as needed, while maintaining detailed records of customer interactions. This is an excellent opportunity for an individual with strong communication and problem-solving skills to contribute to a positive customer experience within a well-established company that values its employees and fosters a supportive team environment in our Derby office.

Key Responsibilities

Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
Troubleshoot and resolve customer issues, ensuring effective and satisfactory solutions.
Escalate complex or sensitive issues to the appropriate department manager or team lead.
Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
Proactively identify opportunities to improve the customer support process and customer satisfaction.
Build and maintain strong relationships with customers, fostering loyalty and trust.

Requirements

Proven experience in a customer support or client relations role.
Excellent communication, interpersonal, and active listening skills.
Strong problem-solving abilities and a meticulous attention to detail.
Proficiency in using CRM software and standard office applications.
Ability to manage multiple tasks and prioritize workload effectively.
A professional demeanor and a strong commitment to customer service excellence.

Benefits