Customer Support Executive

About the Role

Our client is searching for a motivated and customer-oriented Customer Support Executive to join their team in Norwich . In this role, you will be instrumental in providing comprehensive support to customers, addressing their needs, and ensuring their satisfaction with our products and services. This position offers a blend of on-site and remote work, providing a flexible approach to customer engagement. We are looking for an individual with excellent communication skills and a dedication to delivering outstanding customer experiences.

Key Responsibilities

• Handle customer inquiries and resolve issues via multiple channels including phone, email, and live chat.
• Provide detailed information on products, services, and promotional offers.
• Process customer orders, updates, and feedback accurately.
• Escalate complex issues to relevant departments and follow up to ensure resolution.
• Maintain accurate customer records and update the CRM system regularly.

Requirements

• Previous experience in a customer-facing role or customer support position.
• Strong verbal and written communication abilities.
• Proficiency with computers and common software applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A positive and empathetic approach to customer interactions.

Benefits

• Competitive salary with regular performance evaluations.
• Flexible hybrid working arrangements providing work-life balance.
• Comprehensive training and development programs.
• Company pension scheme and other employee benefits.
• A positive and collaborative team environment.