Customer Support Executive

About the Role

Our client is looking for a proactive and customer-focused Customer Support Executive to join their team in the historic city of Oxford . This role is responsible for providing high-level support to clients, ensuring their needs are met and their issues are resolved efficiently. You will act as a key liaison between clients and internal teams, fostering strong relationships and contributing to exceptional customer satisfaction. The ideal candidate possesses excellent communication skills and a dedication to service excellence, thriving in a professional environment in Oxford .

Key Responsibilities

• Manage a dedicated caseload of customer inquiries and issues, ensuring timely and satisfactory resolution.
• Provide expert advice and support on company products and services.
• Build and maintain strong relationships with clients through regular communication.
• Collaborate with sales, technical, and operational teams to address client needs effectively.
• Document all client interactions and resolutions accurately in the CRM system.
• Identify opportunities to enhance customer loyalty and retention through proactive engagement.

Requirements

• Previous experience in a customer support or client-facing role, preferably in a executive or specialist capacity.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills with a proven ability to build rapport and trust.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• A professional demeanor and commitment to outstanding customer service in the Oxford area.

Benefits

• Competitive salary package and potential for incentives.
• Comprehensive benefits including health insurance.
• Opportunities for career progression and skill development.
• A dynamic and professional work environment.
• Pension scheme contribution.