Customer Support Executive

About the Role

Our client is looking for a professional and customer-oriented Customer Support Executive to join their team in Oxford . You will be responsible for providing exceptional support to clients, resolving their queries, and ensuring a high level of satisfaction. This role involves building strong relationships and acting as a key point of contact for customer needs. The hybrid work model offers a blend of office-based collaboration and remote flexibility, making it an attractive opportunity for skilled professionals.

Key Responsibilities

• Manage and resolve customer inquiries and issues via phone, email, and chat.
• Provide detailed information on products, services, and account management.
• Document all customer interactions and resolutions accurately in the CRM system.
• Proactively identify customer needs and offer appropriate solutions or support.
• Liaise with internal departments to ensure efficient problem resolution for clients in Oxford .

Requirements

• Previous experience in customer support, account management, or a similar client-facing role.
• Excellent communication, listening, and problem-solving skills.
• Ability to work independently and collaboratively in a hybrid setting.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.

Benefits

• Competitive annual salary of £27,500.
• Flexible hybrid working arrangements to promote work-life balance.
• Opportunities for professional growth and development within the company.
• Comprehensive benefits package, including health insurance and pension scheme.
• A supportive and dynamic work environment in Oxford .