Customer Support Executive

About the Role

Our client is seeking a professional and highly organized Customer Support Executive to join their team based in Edinburgh . This vital role involves managing and resolving customer inquiries and issues, ensuring seamless service delivery and maintaining high standards of client satisfaction. As an on-site team member in our Edinburgh office, you will collaborate closely with colleagues to uphold our client's commitment to exceptional customer care. This position is ideal for an individual with strong communication skills and a dedicated approach to problem-solving within a structured office environment.

Key Responsibilities

• Handle escalated customer queries and provide in-depth solutions.
• Process customer orders, modifications, and cancellations accurately.
• Communicate proactively with customers regarding their inquiries and issue status.
• Maintain accurate and detailed records of all customer interactions within the CRM system .
• Identify patterns in customer issues and report them to management for process improvements.

Requirements

• Proven experience as a Customer Support Executive or similar role.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency with customer service software and standard office applications.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.

Benefits

• Competitive salary with opportunities for annual review and increase.
• Comprehensive health and wellness benefits package.
• Generous holiday allowance and company pension scheme.
• Structured training and development programs for career advancement.
• A professional and supportive working environment in our Edinburgh office.