Customer Support Executive

About the Role

Our client is seeking a motivated and experienced Customer Support Executive to join their team in Plymouth . This role involves managing customer accounts, resolving complex inquiries, and ensuring a high level of satisfaction. You will act as a key point of contact, building strong relationships and proactively addressing client needs. This is a fantastic opportunity for a dedicated professional to contribute to a growing company and enhance the customer experience.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring retention and satisfaction.
• Handle customer inquiries, complaints, and issues via phone, email, and in-person.
• Provide expert-level support and guidance on products and services.
• Collaborate with internal departments to resolve customer issues efficiently.
• Proactively identify opportunities to improve the customer journey and service delivery.
• Maintain accurate customer records and interactions in the CRM system .

Requirements

• Proven experience in a customer support executive or senior customer service role.
• Excellent communication, problem-solving, and negotiation skills.
• Strong understanding of customer service principles and practices.
• Experience working with CRM software and support ticketing systems.
• Ability to manage multiple priorities and work effectively in a fast-paced, hybrid environment.
• A proactive approach to customer engagement and retention in Plymouth .

Benefits

• Competitive salary and performance-based rewards.
• Comprehensive health, dental, and vision insurance.
• Generous holiday entitlement and paid time off.
• Opportunities for professional development and training.
• A supportive and dynamic team culture.