Customer Support Lead

About the Role

Our client is seeking an experienced Customer Support Lead to guide their support team in Plymouth . You will be responsible for overseeing daily operations, mentoring support agents, and ensuring the delivery of exceptional customer service. This leadership role is pivotal in driving team performance and enhancing customer satisfaction, working within a supportive and growth-oriented environment. You will inspire your team to achieve high standards and contribute to the company's overall success.

Key Responsibilities

• Manage and mentor a team of customer support agents, providing guidance and feedback.
• Oversee daily support operations, ensuring efficient and effective issue resolution.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Train new team members and conduct ongoing performance reviews.
• Analyze support metrics and identify areas for improvement in processes and service.

Requirements

• Previous experience in a customer support role with leadership or supervisory responsibilities.
• Demonstrated ability to lead, motivate, and develop a team.
• Strong understanding of customer service best practices and metrics.
• Excellent problem-solving and decision-making skills.
• Proficiency in helpdesk software and CRM systems.

Benefits

• Competitive salary with leadership bonus potential.
• Comprehensive benefits package.
• Opportunities for career advancement in a growing company.
• Team-building events and professional development in Plymouth .
• A supportive and collaborative leadership team.