Customer Support Manager

We are currently recruiting for an experienced Customer Support Manager to join a leading organisation based near Oxford.

This is a senior, customer-facing role where you’ll take ownership of a portfolio of customers, managing their support requirements from initial enquiry through to resolution. You’ll build strong, long-term relationships, coordinate with internal teams and ensure customers receive a consistently high level of service.

We’re looking for someone with a strong background in a senior-level customer support, account management, service delivery or operations role, ideally within the engineering sector.

Key responsibilities

Act as the main point of contact for a portfolio of customers Build and maintain strong customer relationships Manage complex customer enquiries, requests and complaints through to resolution Coordinate with internal teams to deliver customer support requirements Lead customer meetings and manage follow-up actions Identify opportunities to develop existing customer relationships and support business growth Monitor customer satisfaction and drive continuous improvement Manage complex situations and resolve issues effectively

About you

Extensive experience in senior-level customer support, account management, service delivery or operations Excellent communication, negotiation and relationship-building skills Confident dealing with customers and stakeholders at all levels Highly organised with excellent attention to detail Comfortable managing complex situations in a fast-paced environment Confident leading high-level customer meetings The role is subject to Security Clearance (SC) and BPSS checks, and candidates will need to meet UK right-to-work and relevant export compliance requirements.

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