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Customer Support Officer (UK)
- london, england, United Kingdom
- Permanent·Remote
- Full time
- £28 - £35 Per Hour
Job Description
Overview
Qargo TMS is hiring a Customer Support Officer (UK) . Qargo is a tech scale-up with offices in London and Ghent. We are transforming the transportation industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly Transport Management System (TMS) to automate administrative processes and optimize planning. We are looking for a Customer Support Officer to support our growth.
Responsibilities
- Gain crucial insight into the working of our system and become a true product expert .
- Be the first point of contact for day-to-day questions and provide top-notch support to clients in your region via the system portal chat.
- Understand the needs and wants of our customers on the front-line and translate those internally to the development team.
- Communicate and explain new product features through the portal.
- Help to write clear tools for our clients, such as user manuals, demos, tutorials and FAQs.
- Give remote training sessions to customers.
- Provide administrative support to the Customer Onboarding Managers by transferring and importing client data (customer base, rate cards, fleet information, etc.).
Qualifications
- You’re customer oriented with previous experience in a customer service or related role.
- Experience within transport/logistics is a huge plus.
- Your communication skills are on point.
- You have strong organizational skills and can prioritize and juggle different tasks.
- You like to continuously learn and develop your skills and pick things up quickly.
- You’re flexible and thrive in a fast-paced startup environment.
- Since we’re a software company, it’s a big plus if you’re tech savvy.
Benefits
- A competitive salary package, including all the necessary extra benefits.
- Great growth opportunities within a strongly growing company.
- A flexible work environment (flexible working hours, possibility to work from home).
- A green office in Holborn, next to Covent Garden in London.
- A great company culture!
Additional information
- Seniority level: Not Applicable
- Employment type: Other
- Job function: Information Technology
- Industries: Software Development