Customer Support Representative

About the Role

Our client is seeking a friendly and diligent Customer Support Representative to join their dedicated team in Stoke-on-Trent . In this role, you will be instrumental in providing outstanding customer service, addressing inquiries, and resolving issues to ensure customer satisfaction. You will engage with customers through various communication channels, offering support and guidance related to products and services. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. Join a company that values its customers and invests in its employees' growth and well-being.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat messages, providing accurate and helpful information.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Process orders, forms, applications, and requests accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to the appropriate team members or departments for prompt resolution.

Requirements

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using computers and various software applications, including CRM.
• Ability to multitask and manage time effectively in a dynamic environment.
• A positive attitude and a commitment to delivering exceptional customer experiences.

Benefits

• Competitive salary and potential for overtime pay.
• Hybrid working model offering flexibility between office and home-based work.
• Extensive training and opportunities for skill development.
• Employee discount programs and other company perks.
• A supportive and team-oriented workplace culture in Stoke-on-Trent .