Customer Support Representative

About the Role

Our client is looking for a dynamic Customer Support Representative to join their team in Coventry . This hybrid role will allow you to engage with customers, resolve their inquiries, and ensure a seamless service experience. You will be a key player in customer retention, offering solutions and building positive relationships. The role blends the convenience of remote work with essential in-office collaboration, providing a balanced work environment.

Key Responsibilities

• Handle incoming customer queries through various channels including phone, email, and messaging platforms.
• Provide accurate information about products, services, and policies.
• Investigate and resolve customer complaints and issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and feedback.

Requirements

• Previous experience in a customer service role is highly desirable.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and support ticketing software.
• Ability to manage workload effectively in a hybrid work environment.
• Problem-solving skills and a customer-centric approach.

Benefits

• Competitive salary package.
• Flexible hybrid working model.
• Opportunities for career advancement within the company.
• Access to ongoing training and skill development programs.
• A positive and inclusive work culture.