Customer Support Representative

About the Role

Our client is seeking a friendly and efficient Customer Support Representative to join their team in Plymouth . You will be responsible for assisting customers with inquiries, providing solutions, and ensuring a positive interaction with the company. This role is fundamental to maintaining customer satisfaction and fostering loyalty. Working within a professional office environment with the option for hybrid working, you'll be part of a supportive team dedicated to delivering excellent service and contributing to the company's customer-centric approach.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries promptly and professionally.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document all customer interactions and update customer records in the CRM system.
• Strive to build rapport and long-term relationships with customers.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Comfortable using CRM software and other support tools.
• Ability to work effectively in a hybrid model, transitioning between office and remote duties.
• High school diploma or equivalent; some college education is a plus.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Health, dental, and vision insurance coverage.
• Paid training and ongoing professional development opportunities.
• Generous holiday entitlement and sick leave policy.
• A supportive team culture with hybrid work flexibility in Plymouth .