Customer Support Representative

About the Role

Our client is looking for a dedicated and service-oriented Customer Support Representative to join their hybrid team based in Norwich . This role is vital for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience with the company's products and services. You will act as a friendly and knowledgeable point of contact, contributing to customer retention and satisfaction. This is an excellent opportunity to grow your skills in a flexible hybrid role, combining the benefits of office-based teamwork with remote work convenience, within a company that values its customers and employees in Norwich .

Key Responsibilities

• Handle incoming customer queries via phone, email, and live chat.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Process customer requests, orders, and returns according to established procedures.
• Maintain detailed and accurate records of customer interactions in the CRM system.

Requirements

• Previous experience in a customer support or call center environment is advantageous.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Proficiency with standard office software and CRM systems.
• Ability to adapt to a hybrid work schedule, balancing office and remote duties.

Benefits

• Competitive salary and potential for performance incentives.
• Flexible hybrid working model offering work-life balance.
• Comprehensive training and ongoing professional development.
• Modern office facilities in Norwich .
• Pension scheme and generous holiday entitlement.