Customer Support Representative

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Support Representative to join their team in Reading . You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with the company's products and services. This role is essential for fostering customer loyalty and maintaining high standards of service delivery. Working in a dynamic, hybrid environment, you will collaborate with colleagues while enjoying the flexibility to work remotely, contributing to a supportive and productive team culture in the heart of Reading .

Key Responsibilities

• Handle inbound customer calls, emails, and live chat inquiries promptly and efficiently.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and educate them on product features and services.
• Escalate complex issues to senior team members or relevant departments when required.

Requirements

• Previous experience in a customer support or similar role.
• Strong verbal and written communication skills.
• Excellent active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to adapt to changing priorities and work effectively in a fast-paced setting.

Benefits

• Competitive annual salary.
• Hybrid working arrangement, offering flexibility.
• Comprehensive training and ongoing development opportunities.
• Pension scheme and paid time off.
• A collaborative and supportive team atmosphere in Reading .