Customer Support Representative

About the Role

Our client is looking for a proactive Customer Support Representative to become an integral part of their team based in Newcastle upon Tyne . You will be responsible for delivering outstanding customer experiences, addressing inquiries, and ensuring customer needs are met with efficiency and care. This role is vital for enhancing customer loyalty and contributing to the company's success in the vibrant Newcastle upon Tyne area. We are committed to providing a supportive workplace where your contributions are valued and recognised.

Key Responsibilities

• Handle incoming customer calls, emails, and social media messages regarding product support and service inquiries.
• Diagnose and resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Educate customers on product features, services, and troubleshooting steps.
• Update and manage customer information within the company's database.
• Collaborate with internal departments to resolve customer escalations and ensure satisfaction.

Requirements

• Previous experience in a customer-facing role , preferably in customer support .
• Excellent verbal and written communication skills.
• Proficiency with ticketing systems and helpdesk software.
• Ability to multitask and manage time effectively in a busy environment.
• A positive attitude and a commitment to providing excellent service.

Benefits

• A competitive starting salary.
• Extensive training and ongoing professional development opportunities.
• A stable, full-time position in Newcastle upon Tyne .
• Access to employee assistance programs and wellness initiatives.
• A team-oriented atmosphere with opportunities for growth within the company.