Customer Support Specialist – Glasgow

About the job Customer Support Representative

Are you passionate about delivering exceptional customer service? Do you have the drive to help solve problems and provide solutions? Were looking for a motivated Customer Support Representative to join our dynamic team at our office in Glasgow .

As a Customer Support Representative, you will be the first point of contact for our customers. You will provide top-notch support, handle inquiries, and assist customers with their needs. Your mission? To ensure a seamless, positive experience for every customer you interact with!

Key Responsibilities:

• Respond promptly to customer inquiries via various channels.
• Troubleshoot and resolve customer issues with patience and professionalism
• Offer solutions and guide customers through processes or product features
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their concerns are fully addressed
• Stay up-to-date with product knowledge, policies, and procedures

What Were Looking For:

• Excellent communication and interpersonalskills
• A friendly and empathetic approach to customer care
• Problem-solving mindset and ability to remain calm under pressure
• Ability to multitask and manage time effectively
• A positive attitude and team-oriented mentality

Why Join Us?

• Comprehensive training and career development opportunities
• A friendly and inclusive work environment
• Central Glasgow office with easy access to transport links

Ready to make a difference?
If you're excited to help customers and work with a great team, we want to hear from you! Apply today to join us in delivering outstanding service.

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