Customer Support Specialist

About the Role

Our client is looking for a proactive and detail-oriented Customer Support Specialist to join their busy operations hub in Newcastle upon Tyne . In this vital role, you will be the frontline of our client's commitment to customer satisfaction, handling inquiries and resolving issues with efficiency and care. You'll work closely with various departments to ensure a seamless customer journey, making a tangible difference in how customers perceive the brand. This is a great chance to develop your skills in a professional setting that encourages growth and rewards dedication, becoming an integral part of a team committed to excellence.

Key Responsibilities

• Handle inbound customer calls, emails, and messages, providing accurate information and support.
• Investigate and resolve customer complaints and queries effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with sales and technical teams to ensure customer needs are met.
• Assist with customer onboarding and provide guidance on product usage.

Requirements

• Previous experience in a customer support or similar role.
• Strong communication and interpersonal skills.
• Good listening skills and a patient demeanor.
• Familiarity with ticketing systems and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

• Competitive salary package.
• Full training and ongoing professional development.
• Generous holiday allowance.
• Company pension scheme.
• Positive and encouraging workplace culture.