Customer Support Specialist

About the Role

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team in Aberdeen . You will be the primary point of contact for customers, resolving inquiries, providing technical assistance, and ensuring a consistently positive customer experience across all touchpoints. This role is integral to maintaining customer satisfaction and loyalty, offering a fantastic opportunity to develop your skills within a supportive and growth-oriented environment, contributing directly to the company's reputation for excellent service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide effective troubleshooting and technical support for product-related issues.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to senior support staff or relevant departments.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Gather customer feedback and report trends to the management team.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong understanding of customer service principles and best practices.
• Familiarity with IT support concepts is a plus.

Benefits

• Competitive starting salary with opportunities for advancement.
• Comprehensive training program and ongoing professional development.
• Generous holiday allowance and company pension scheme.
• Positive and collaborative work environment.
• Discounts on company products and services.