Customer Support Specialist

About the Role

Our client is seeking an enthusiastic and skilled Customer Support Specialist to join their growing team in Brighton . This role is essential for delivering exceptional customer experiences, managing inquiries, and resolving issues effectively. You will benefit from a hybrid work model , combining the advantages of in-office collaboration with the flexibility of remote work. This position offers a fantastic opportunity to develop your career within a supportive company culture that prioritizes both customer satisfaction and employee well-being, situated in the vibrant city of Brighton .

Key Responsibilities

• Handle customer inquiries and provide resolutions via phone, email, and chat.
• Document customer interactions accurately and efficiently in the CRM system .
• Troubleshoot and resolve technical and service-related issues.
• Educate customers on product features and benefits.
• Escalate complex issues to appropriate departments while ensuring customer follow-up.
• Contribute to team efforts and assist in achieving service level targets.

Requirements

• Previous experience in a customer service or support function.
• Excellent communication and problem-solving skills.
• Proficiency in using customer support software and tools.
• Ability to adapt to changing priorities and learn new products.
• Strong organizational skills and attention to detail.
• Experience working in a hybrid or remote environment is a plus.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement in Brighton .
• Opportunities for professional development and career progression.
• Pension scheme.
• A collaborative and positive team environment.