Customer Support Specialist

About the Role

Our client is seeking a dedicated and proactive Customer Support Specialist to join their vibrant team in Leicester . You will be the first point of contact for customers, providing exceptional service and support across various communication channels. This role is crucial in maintaining customer satisfaction and fostering strong relationships with our client's user base. You will work within a supportive environment that encourages professional growth and prioritizes customer needs, contributing directly to the company's reputation for excellent service delivery, all while collaborating with a dynamic team based in the Leicester area and supporting hybrid working arrangements.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues, providing accurate and timely solutions.
• Escalate complex problems to the appropriate internal teams, ensuring follow-up and resolution.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and provide feedback to management.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively both independently and as part of a team.

Benefits

• Competitive salary package.
• Opportunities for career development and training.
• Hybrid working model offering flexibility between office and home.
• A positive and collaborative team environment.
• Access to company perks and employee assistance programs.