Customer Support Specialist

About the Role

Our client is seeking a dedicated and enthusiastic Customer Support Specialist to join their dynamic team in Aberdeen . You will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. This role is crucial in maintaining customer satisfaction and loyalty, ensuring that all interactions reflect the company's commitment to excellence and support. You will be part of a supportive team environment that values teamwork and continuous improvement, contributing to the overall success of the customer service department.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues and customer complaints, escalating complex problems when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Provide product information and guidance to customers, ensuring a positive user experience.
• Identify trends in customer feedback and report them to management for service improvement.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and other support tools.
• Ability to work effectively both independently and as part of a team in a hybrid work setting.

Benefits

• Competitive salary package.
• Opportunity for career growth and development within the company.
• Comprehensive training and ongoing support.
• Access to company benefits including pension and holiday pay.
• A collaborative and friendly working environment in Aberdeen .