Customer Support Specialist

About the Role

Our client is looking for a proactive and skilled Customer Support Specialist to join their vibrant team based in Newcastle upon Tyne . In this role, you will be instrumental in providing first-class support to our client's customer base, addressing inquiries and ensuring a seamless customer journey. You will be part of a forward-thinking company dedicated to delivering outstanding service and fostering positive customer relationships. This position offers the chance to grow within a reputable organization that values its employees and their contributions to customer success.

Key Responsibilities

• Handle inbound customer queries through various communication channels, including phone and email.
• Diagnose and resolve technical and non-technical issues for customers efficiently.
• Guide customers through product features and functionalities, providing clear and concise explanations.
• Document all customer interactions, feedback, and resolutions meticulously in the company's ticketing system.
• Collaborate with internal teams to ensure prompt resolution of customer complaints and concerns.

Requirements

• Previous experience in a customer support role, ideally within a similar industry.
• Excellent verbal and written communication skills, with a patient and friendly demeanor.
• Familiarity with ticketing systems and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A strong commitment to customer satisfaction and problem-solving.

Benefits

• Attractive salary package commensurate with experience.
• Comprehensive benefits including health and dental insurance.
• Paid training programs to enhance skills and knowledge.
• Employee assistance program and wellness initiatives.
• Pension scheme contributions and other employee rewards.