Customer Support Specialist

About the Role

Our client is looking for a proactive and customer-focused Customer Support Specialist to join their team in Coventry . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively to customer satisfaction goals. You will handle a variety of customer inquiries, providing solutions and ensuring a positive experience. This position is ideal for someone with excellent communication skills and a passion for helping others, who thrives in a dynamic environment and contributes to a culture that values teamwork and client success.

Key Responsibilities

• Address customer queries and complaints via multiple channels including phone, email, and live chat.
• Guide customers through product features and troubleshooting steps.
• Document all customer interactions and resolutions in the CRM system accurately.
• Collaborate with internal teams to resolve customer issues efficiently.
• Proactively identify and report recurring customer problems to improve service delivery.
• Contribute to customer support knowledge base articles and FAQs.

Requirements

• Previous experience in a customer service or support role is essential.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and a patient, empathetic approach to customer interactions.
• Familiarity with CRM software and ticketing systems.
• Ability to manage workload and prioritize tasks effectively in a hybrid setting.
• High school diploma required; associate's degree or higher preferred.

Benefits

• Competitive salary package commensurate with experience.
• Access to private healthcare and dental coverage.
• Generous annual leave entitlement and company holidays.
• Opportunities for training and professional growth within the customer support field.
• A dynamic work environment with a clear path for career progression.