Customer Support Specialist

About the Role

Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team in Leicester . This role is crucial for maintaining high levels of customer satisfaction by providing timely and effective solutions to inquiries and issues. You will be the first point of contact for many customers, representing the company's commitment to service excellence. This hybrid position offers the flexibility to work both from home and in our modern office facilities, fostering a balanced work environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.
• Troubleshoot and resolve technical issues, product questions, and service-related problems efficiently.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Provide feedback to management on recurring customer issues and potential service improvements.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Ability to manage time effectively and prioritize tasks in a hybrid work setting.

Benefits

• Competitive annual salary.
• Hybrid working model offering flexibility.
• Comprehensive training and ongoing professional development opportunities.
• Access to employee assistance programs.
• A supportive and collaborative team atmosphere.