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Customer Support Specialist

Posted by Placements24
coventry, west midlands, CV11EQ, United Kingdom
Full time
£24,500 - £24,500 Per Annum

Job Description

About the Role

Our client is looking for an enthusiastic Customer Support Specialist to become a key member of their team based in Coventry . This role involves providing exceptional support to their diverse client base, ensuring all queries are handled with efficiency and care. You will be instrumental in fostering positive customer relationships and contributing to the overall success of the support department. This is an excellent opportunity for individuals passionate about helping others and seeking a stable career in a reputable company located in the West Midlands , offering a standard working environment focused on teamwork and customer satisfaction.

Key Responsibilities

Deliver outstanding customer service via phone and email, addressing inquiries and resolving issues effectively.
Log all customer interactions and resolutions in the company's CRM system with meticulous detail.
Assist customers with product information, troubleshooting, and technical support.
Collaborate with internal teams to ensure seamless customer issue resolution.
Adhere to company policies and procedures while maintaining a high standard of service.
Contribute to team efforts by sharing knowledge and supporting colleagues.

Requirements

Previous experience in a similar customer support role is advantageous.
Exceptional verbal and written communication skills.
Proficiency in using helpdesk software and Microsoft Office Suite.
A strong ability to empathize with customers and find practical solutions.
Demonstrated ability to work effectively under pressure and manage time efficiently.
High school diploma or equivalent required; further education or certifications are a plus.

Benefits