Customer Support

Our client in Bristol is looking for a new team member to join their Customer Support Team.

Job Description

They are breaking the norm in the construction industry and have digital products that are bang on for an old industry. They need to grow their team to support their fast-growing customer base and want individuals who are able to deliver a fantastic, personal customer experience. They have the tools and the knowledge to ensure this role is enjoyable as much as their customers will enjoy having you on their side.

Package:

Generous basic salary

Generous and flexible working benefits

Structured and ongoing training, hands on support

Flexible/home working policy

Key Responsibilities

• Be the first point of contact for customer support requests

• Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services

• Follow standard processes, procedures and adhere to customer SLAs

• Identify and escalate priority issues to Management team

• Build a rapport and strong relationship with customers by offering support and advice

• Accurately log and update customer records

• Assist in setting up and maintaining customers’ accounts

• Delivering online training sessions

• Ability to adapt to the needs of a growing business

Required Experience/Skills

• A good logical approach to problem solving

• Ability to think on your feet in a highly demanding and fast-moving environment

• Professional attitude and presentation; polite, calm and customer-focused

• Strong multi-tasking ability

• Strong communicator with good interpersonal skills

• Commitment to always providing excellent customer service

• Take ownership of situations with positive and a can-do attitude

Desirable skills that will make you stand out from the crowd

• Experience supporting end users in a customer service environment

• Experience working with SaaS applications/training services

• Experience in using ticket management or CRM software

Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.

We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.

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