CX Data & Insights Manager

CX Data & Insight Manager

Fixed-Term Contract (12-14 Month Maternity Cover)

Competitive Salary + Company Car + Excellent Benefits

Milton Keynes | Hybrid Working (3 days office / 2 days home)

Drive Customer Experience Transformation

Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change.

This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme.

Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success.

The Role

Working closely with senior leaders, operational teams and external partners, you will:

• Lead the organisation's Customer Experience programme.
• Manage the implementation and embedding of a new CX platform.
• Coordinate stakeholders and drive project delivery across the business.
• Manage third-party suppliers, ensuring delivery against expectations.
• Translate customer feedback and data into practical business recommendations.
• Provide tools, insights and reporting that support operational performance.
• Identify opportunities to improve customer satisfaction, retention and revenue.
• Support and develop one direct report.

What We're Looking For

We're interested in candidates from any customer-focused sector who can bring fresh thinking and best practice.

You'll have:

• Proven project management and change delivery experience.
• Strong stakeholder engagement and influencing skills.
• Experience managing external suppliers and partners.
• Confidence working with data, reporting and business insight.
• Commercial awareness and an understanding of customer experience drivers.
• Excellent communication, organisation and relationship-building skills.