CX Insights & Voice of Customer Analyst

Burberry, based in London, is seeking a Client Experience Insights Analyst to transform customer feedback into actionable insights and to own CX reporting, VoC programmes and quality monitoring. You will collaborate with Customer Service, Global Client, CRM, Marketing and IT to drive customer satisfaction and business performance.

The role emphasizes building dashboards, leveraging Tableau and data platforms, and communicating clear narratives to senior stakeholders in a fast-paced luxury retail

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