CX Researcher: End-to-End Customer Journeys

VML Enterprise Solutions is seeking an experienced CX Researcher to join a dedicated customer journey team supporting automotive clients. The role focuses on understanding end-to-end journeys, from discovery to loyalty, across digital and physical touchpoints.

You will collaborate with CX strategists, UX designers, analysts, and product teams to translate insights into actionable design improvements and measurable outcomes within a hybrid London-based environment.

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