D365 F&O Subject Matter Expert - Administration, Support and Configuration

D365 F&O Subject Matter Expert | Financial Services | London Salary: £70,000 - £100,000 + benefits

A leading financial services organisation is seeking an experienced Microsoft Dynamics 365 Finance & Operations (D365 F&O) Subject Matter Expert to take ownership of the day-to-day support, administration and configuration of its D365 F&O platform. This is a hands-on role acting as the key internal SME for D365 F&O, supporting users across Finance and Operations, managing system configuration, resolving functional issues and working with internal technology teams and third-party partners to ensure the platform remains stable, effective and aligned with business requirements.

Role and Responsibilities: As the D365 F&O Subject Matter Expert, you will:

Act as the internal Subject Matter Expert for Microsoft Dynamics 365 Finance & Operations. Provide day-to-day functional support to Finance, Operations and wider business users. Administer and maintain the D365 F&O platform, including system configuration and user setup. Configure D365 F&O functionality in response to changing business requirements. Troubleshoot functional issues and manage incidents through to resolution. Manage user access, roles, permissions and security configuration. Support system updates, releases, patches and platform maintenance. Work closely with Microsoft partners and third-party suppliers to resolve technical and functional issues. Support testing and UAT for system changes, fixes and enhancements. Maintain system documentation, configuration records and user guidance. Identify opportunities to improve system usability, processes and platform performance. Provide guidance and support to users to improve adoption and effective use of D365 F&O. Essential Experience

Strong hands-on experience supporting and administering Microsoft Dynamics 365 Finance & Operations. Experience working as a D365 F&O SME, Functional Consultant, Application Support Consultant or D365 Administrator. Strong experience configuring D365 F&O functionality. Proven experience providing functional application support and resolving user issues. Experience managing users, roles, permissions and security within D365 F&O. Good understanding of Finance, Procurement, Supply Chain and/or Operations modules. Experience supporting upgrades, releases, testing and system enhancements. Ability to investigate issues and work effectively with technical teams and third-party partners. Strong stakeholder management and communication skills. Comfortable working as the internal go-to person for D365 F&O. Desirable Experience

Experience within Financial Services or another highly regulated environment. Exposure to OneStream, Hyperion or other financial consolidation/EPM platforms. Experience with Power BI and financial reporting solutions. Knowledge of integrations, APIs and data flows between D365 F&O and other platforms. Microsoft Dynamics certifications. Finance or accounting knowledge or qualifications such as ACA, ACCA or CIMA. Package

£70,000 - £100,000 base salary, depending on experience City of London - Onsite Private healthcare Pension Full corporate bens package