Data Administrator

Data Administrator

Woking

12-month FTC

Salary: £32,000 per annum

Are you highly organised with exceptional attention to detail?

We are recruiting for a fantastic opportunity to join a well-established organisation in a varied Data Administrator role. This position is ideal for someone who enjoys working with data, supporting customers and ensuring information is accurate, organised and kept up to date.

The Role

This is a varied position with a strong focus on data administration, CRM management and customer services. You will play a key role in maintaining accurate records, processing information and providing day-to-day support to customers and internal teams.

Duties

• Manage end-to-end data, including preparing files and carrying out checks.
• Maintain accurate CRM records, ensuring information is complete and up to date.
• Carry out data cleansing, identifying and correcting duplicates and errors.
• Manage communication preferences in line with GDPR and data protection requirements.
• Ensure all customer interactions and relevant information are accurately recorded on the CRM.
• Upload contact outcomes and event-related information, ensuring records remain current.
• Act as a first point of contact for customers via telephone and email.
• Respond to enquiries professionally and efficiently, providing a high level of customer service.
• Manage outgoing post, mailings and courier arrangements.
• Provide general administrative support across the organisation and assist different teams where required.
• Create and maintain process documentation and guidance.
• Identify opportunities to improve data accuracy, administrative processes and efficiency.

Requirements

• Previous experience in a data administration, CRM, customer service, administration or operations role.
• Excellent attention to detail with a strong focus on accuracy.
• Confident working with databases, CRM systems and Microsoft Excel.
• Strong organisational skills with the ability to manage a varied workload and meet deadlines.
• Excellent written and verbal communication skills.
• A confident and professional telephone manner.
• Strong problem-solving skills and the ability to deal calmly with customer queries.
• A proactive approach with a willingness to identify ways of improving processes.
• Able to work independently while also contributing positively to a wider team.
• Knowledge of GDPR and data protection would be advantageous.

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