Data Science Manager - Personalisation

Summary

M&S has ambitious goals around dramatically increasing the level of Personalisation throughout the online shopping experience, and Data Science is at the heart of that. The Data Science Manager will manage, lead and inspire a talented and experienced team of data scientists to design, develop, and deploy machine learning (ML) and artificial intelligence (AI) solutions which deliver our online Personalisation programme. This role serves as a strategic bridge between Data Science and our Business & Commercial teams, ensuring the effective application of advanced methodologies to achieve measurable and meaningful business outcomes. By fostering innovation, building and supporting a high-performing team, and driving collaboration across functions including Product, Engineering and Data Engineering, the Data Science Manager is key to the success of a major part of M&S’s future.

Who you are

• A collaborative and supportive leader who inspires and develops Data Scientists, creating a culture of openness, learning and excellence in delivery.

• Technically skilled in a wide range of ML/AI methods, with experience turning advanced models into real-world solutions that customers feel and business teams value.

• You have a pragmatic and commercial mindset, ready and willing to consider the full range of technical options available from simple to complex, depending on what’s most appropriate and what will deliver value most effectively

• Curious and innovative, keeping pace with new ML/AI advancements and applying them to unlock new ways of serving customers.

• An excellent communicator and business partner who can make complex concepts simple, building trust and influence with both technical and commercial partners.

What you will do

• Lead, manage and grow a high-performing Data Science team shaping the future of our online Personalisation programme through seamless model-driven customer experiences

• Deliver scalable ML/AI solutions end-to-end that step-change how we understand our customers’ shopping intent and deliver personalised online experiences so that customers can easily find what they are looking for and are inspired by new suggestions

• Partner with product, engineering and commercial teams to embed solutions seamlessly into the customer experience and business processes.

• Set the standard for agile Data Science delivery, testing and model monitoring, ensuring solutions are robust, reliable and impactful.

• Drive innovation and act as a trusted advisor, helping transform how Data Science creates value for our customers and our business.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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