Dedicated Customer Escalation Manager- West Midlands

We have an excellent opportunity for a Customer Dedicated Escalation Manager, to join us. Working in Birmingham, Coventry and Worcester.

Vergo is the UK’s largest independent pest management provider, with over 40 years’ experience supporting some of the country’s most recognised retail and food brands. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.

Job Purpose

You will be the first point of contact for all stakeholders both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands on approach to solving pest issues. Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assess the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest free and effectively proofed, against any future pest ingress. Presentations and site meetings with the customer; leading all stakeholders along the journey to a pest free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.

Your Skills And Experience

• Full valid driving licence.
• Higher level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management).
• Proven experience working in Pest Control.
• Good standard of written English.
• Excellent analytical skills and experience in problem solving/root cause analysis.
• Self-motivated, proactive and forward thinking.
• Confident communicator both written and oral.
• Negotiation skills.
• Presentation skills.
• 2 years experience in servicing a food retailer. (Desirable)

What We Can Offer You

• Competitive Salary
• Contributory Pension Scheme
• Bonus schemes
• Company Car
• 25 Days Holiday per annum, plus bank holidays
• Uniform
• Healthcare cash plan
• Life Assurance
• WeCare employee assistance, including 24/7 access to GP's, get fit programmes and retailer discounts
• Employee referral programme

Location: West Midlands

Department: Operations - General Pest Control

Job Title: Dedicated Customer Escalation Manager- West Midlands

Salary: £38,000

Experience: Pest Control, Infestation

City: Birmingham, Coventry, Worcester

Country: United Kingdom

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