Delivery Experience Advisor - Customer Care & Resolution

DPD UK in Worcester is seeking a customer service adviser to support both internal and external customers regarding parcel collection or delivery. You will work closely with drivers, shift managers and operations teams to identify issues, solve problems, and take accountability for resolving customer queries.

The role focuses on responding to delivery status queries, providing Proof of Delivery, investigating missing parcels and disputes, and promoting DPD products and services to customers.

#J-18808-Ljbffr