Delivery Manager (End User Computing)

Location: UK - Nottingham | Job-ID: | Contract type: Standard | Business Unit: Information TechnologyLife on the teamLocation: NottinghamHours: 37.5 per weekFull-time Office based (Role Type: PermanentMUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team / Service OverviewThe Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades.Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations.What you’ll doAs a Delivery Manager you will own and manage a comprehensive service plan ensuring the successful delivery of service within a maximum 26-week period. The Delivery Manager will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management to ensure a full end to end service delivery. Customer facing activities – 30%Overall delivery of the Evergreen Service to customerStakeholder managementOn site customer visits – as requiredProduction of MI and dashboard reportsSLA and contractual deliveryUnderstands and engages customer ITIL processEnsures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholdersProvide weekly and contractual reporting, closure, lessons learntIdentifies Presales opportunities and service improvementOverall Deployment accountabilities - 60%Pre-requisites for release are understood and completed to ensure estate is readyProduction and ownership of project/deployment planChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service NowManages the release process, deploying updates via Verdant1st point of escalationRecommends and manages updates and configurations to process and Verdant toolingUnderstands reporting data sourcesProactively manage exceptions and challenges relating to Feature Release deploymentsProduction of Management Information where required (KPI’s / SLA’s)Collaboration with all Evergreen team membersNew Customer/Rotation – 10%Manages on-boarding process and identifies any gaps New customer adoption / acceptance into serviceWhat you’ll needPrevious Release or Project management relating to software or patch deployment is preferredMethodical thinker with proactive planning experienceAbility to work under pressure and adapt quicklySelf-motivated, able to work off own initiative or as part of a team when requiredDemonstrated ability to coordinate cross-functional work teams toward task completionAbility to take ownership of, and progress escalations through to resolutionCommitted to client satisfaction and ownership of issuesExcellent interpersonal skills and the ability to communicate at all levelsDemonstratable presentation skills3+ years of Project management (or similar proven responsibility)Prince2 Foundation & Practitioner certification.ITIL Foundation certificationThe ideal candidate will have proven experience and skills in Project/Release Management with a technical background. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Using you time management and workload skills you will proactively plan your working week in line with your assignments, which will extend to assisting colleagues.You will also have the opportunity to help drive service improvement, automation and maturity.Why should you join the Team at ComputacenterYou will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged. About usComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.Interested in joining a company with a strong sense of community?We’re growing. We’re hiring. We encourage. We empower. We support.#winningtogether #peoplematter