Delivery Operations Coordinator

About the Role

Our client is seeking a highly organized and customer-focused Delivery Operations Coordinator to manage and streamline their delivery services in Plymouth . This role is key to ensuring that all customer orders are delivered efficiently, on time, and in perfect condition. You will be responsible for managing delivery schedules, coordinating with drivers, resolving customer queries, and optimizing routes for maximum efficiency. The ideal candidate will have excellent communication skills and a proven ability to manage logistical operations in a fast-paced environment.

Key Responsibilities

• Plan and manage daily delivery schedules for the fleet of vehicles.
• Coordinate with drivers to assign routes and monitor their progress throughout the day.
• Handle customer inquiries and resolve any delivery-related issues promptly and professionally.
• Optimize delivery routes to improve efficiency and reduce transit times in the Plymouth area.
• Maintain accurate records of deliveries, driver performance, and customer feedback.
• Collaborate with warehouse and sales teams to ensure smooth order processing and fulfillment.

Requirements

• Experience in logistics coordination, dispatching, or a similar operational role.
• Strong understanding of delivery management principles and route planning.
• Excellent communication and customer service skills.
• Proficiency in using dispatch software and other relevant technologies.
• Ability to multitask and manage priorities effectively in a dynamic setting.
• Knowledge of the Plymouth geographical area is beneficial.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within operations management.
• Regular team meetings and training sessions.
• A supportive and collaborative work environment.
• Potential for performance incentives.