Delivery Team Lead - Express Services

About the Role

Our client is looking for a dynamic and motivated Delivery Team Lead to manage and inspire their team of couriers in the Leeds area. This role is crucial for maintaining the speed, efficiency, and customer satisfaction of our express delivery services. You will be responsible for overseeing daily operations, ensuring drivers are motivated and adhere to service standards, and proactively resolving any logistical challenges. This is a fantastic opportunity for an individual with strong leadership potential and a passion for logistics to make a real impact in a fast-paced environment.

Key Responsibilities

• Lead, supervise, and motivate a team of delivery drivers to achieve daily delivery targets.
• Ensure all deliveries are completed on time and to the highest standard of customer service.
• Conduct regular team briefings, provide feedback, and support driver development.
• Monitor driver performance, adherence to schedules, and compliance with company policies and safety procedures.
• Address and resolve customer complaints or issues related to deliveries effectively.
• Coordinate with the dispatch team to manage workload and optimize delivery routes in the Leeds region.

Requirements

• Previous experience in a supervisory or team leadership role within a logistics or delivery environment.
• Excellent communication and interpersonal skills, with the ability to motivate and manage a team effectively.
• Strong understanding of delivery operations and route planning.
• Ability to remain calm and effective under pressure, and to solve problems quickly.
• A flexible approach to working hours to meet operational needs.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for career progression within the company.
• Comprehensive training and support.
• A dynamic and rewarding team environment.
• Key role in the operational success of express services in Leeds .