Deputy General Managers

The role will be integral to the management of the CAS clinical workforce and the post holder will work within the senior management team to deliver, improve and design innovative service delivery models as part of the growth and expansion of the IUC within LAS and the wider London system. The post holder will be the first line manager for the Clinical Team Navigators within the CAS as well as for the GPs and ACPs, working in conjunction with the CAS GP leads. There will be a requirement, as part of the role, to provide 24/7 clinical oversight on an on- call basis. This is a rewarding challenge affording you the opportunity to learn new skills and further utilise your clinical expertise and management skills., As one of the Deputy General Managers you will be responsible for the delivery of KPIs and for implementing plans to improve them. You will be responsible for quality assurance and governance, as well as the day to day and long term management of your team. This role requires excellent communication skills and the ability to work as part of a team, whilst making autonomous clinical and operational decisions. As part of the role, you will be responsible for maintaining patient safety by managing and balancing the risk across all areas of the CAS queue, ensuring that appropriate skilled clinicians deliver a safe, effective and efficient 24/7 service to patients., The Clinical Assessment Service (CAS) Deputy General Manager is a key leadership role within the Integrated Urgent Care Directorate (IUC), leading the Clinical Assessment Service (111), ensuring that patients receive a high quality, safe service. The role will be integral to the management of the LAS CAS clinical workforce and will work within the senior management team to deliver, improve and design innovative service delivery models as part of the growth and expansion of the IUC within LAS and the wider London system. General Management:

• Lead and line manage the IUC Clinical Team Navigators (CTN).
• Work with the CAS GP site leads to manage the ACPs and GPs.
• Work as a Navigator in the 111 CAS as required to oversee patient queues
• Ensure that the 111 CAS maintain current Consult and Complete levels, meet any KPIs and implement plans to improve these levels.
• Manage the delivery of quality assurance within the CAS, ensuring that the required standards are met and maintained.
• Ensure the Trust retains its clinical decision support tool licences by ensuring audit compliance, both in number and quality.
• Ensure that all CAS staff have the relevant skills needed to undertake their role by working closely with the CAS and Clinical Education teams.
• Work closely with the governance and CAS teams to ensure that all risk, compliance and assurance processes are in place and are effective.
• Undertake audits relating to the Navigator teams.
• Ensure the local risk registers are populated accurately and that action is taken to develop and oversee the completion of actions to address, mitigate or close any gaps in compliance.
• Ensure risks are escalated in line with guidance.
• Ensure that Datix is used, populated and kept up to date and provide routine and ad hoc reporting.
• Investigate incidents and complaints.
• Attend/chair internal and external meetings and ensure that information presented is accurate and comprehensively prepared.
• Manage work schedule efficiently, prioritising activities and demonstrating flexibility when unforeseen circumstances arise.
• Provide 24/7 on call cover, supporting service delivery within IUC:
• Responsible for the CAS for patients calling 111.
• Maintain patient safety by managing and balancing the risk across all areas of CAS queues.
• Responsible for ensuring the appropriate skilled clinicians to deliver a safe effective and efficient 24/7 service to patients.
• Performance review, monitoring and response to internal and external parties for the performance and outcomes of the Clinical Assessment Service.
• Provide clinical support and advice to the duty IDM, ODM and CTNs.
• Design and implement the shift tactical plan for the CAS, in conjunction with the IDM, this includes capacity, demand and skill mix across CAS covering the workforce and GPs.
• Leadership of a team of multi-disciplinary clinical workforce including GP, ACP and Pharmacists in real time and to enhance, develop and improve the service delivery.
• Ensure any incidents, escalation or issues are escalated appropriately.
• Liaise with the Strategic Medical Advisor.
• Liaise with external stakeholders, including representation of senior management at external forums i.e. commissioner/ provider/ contract meetings.
• Negotiate with other providers including management of sub-contractors in real time
• Dealing with the Regional Team to manage Pan London activity
  You will need to be a registered Nurse or Paramedic with previous or current experience working as a Navigator within a Clinical Assessment Service. You will also require a current clinical decision software qualification., Educated to Masters level degree in health and/or social care subject or equivalent qualification or significant experience
• HCPC registered paramedic or NMC registered nurse
• Current clinical decision software qualification, Demonstrable recent or current management experience at the same or similar level
• An in-depth understanding of 111 Clinical Assessment Services
• Delivering and improving clinical quality, governance and assurance
• Demonstrable evidence of devising and managing change
• Establishing effective partnerships with trade unions or staff representatives at a local level
• Previous or current experience working as a Navigator within a Clinical Assessment Service
• Managing effective relationships with more senior managers, colleagues and staff, Performance management experience, Planning and prioritising conflicting demands and often unpredictable work patterns
• Demonstrate continuous personal development
• Receiving, interpreting and analysing highly complex data to make recommendations to increase understanding and inform decision making for service improvement, Adhere to the Trust values and behaviours
• Demonstrating role model leadership behaviours and adapting styles to match situations and audiences
  Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the worlds most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us rising to 10,000 when including bank staff and students. We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year. We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time.

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