Deputy Head, Student Services & Operations

Guildhall School of Music & Drama is seeking a Deputy Head of Student Services (Operations) to lead the end-to-end operational delivery of student-facing services, reporting to the Head of Student Services. This key leadership role oversees front-line enquiries, triage, referrals and case coordination across Student Services, Registry, Finance, Estates and other services.

You will drive continuous improvement using data, KPIs and digital self-service, manage peak periods, staff coverage and

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