Deputy Pensions Administration Manager

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service

As Deputy Administration Manager your role will involve:

• Oversee annual and ad-hoc projects for defined benefit (DB) schemes
• Monitor and ensure timely completion of projects in line with legislative and client requirements
• Review and quality-check the work of less experienced administrators
• Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved
• Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups
• Ensure accurate use of the time recording system for chargeable and non-chargeable activities
• Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors
• Prepare, check, and issue administration bills
• Update change control logs, schedules, and internal spreadsheets
• Oversee breaches, errors, and complaints logs, ensuring prompt action and review
• Deputise at Administration Manager meetings when required
• Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress

The person:

• Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting
• Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)
• Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong people management skills, with the ability to motivate and support staff
• Demonstrable numerical aptitude through work or academic achievements

Qualifications

• Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent
• Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)

Benefits:

• Competitive salary and annual discretionary bonus
• 25 days' holiday (with buy/sell flexibility)
• Generous pension matching scheme
• Healthcare plan, life assurance, and employee discounts.
• Flexible benefits scheme and employee assistance program
• Digital GP service and paid volunteering days
• Referral bonuses for introducing suitable candidates

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