Deskside IT Technician: End-User Support Pro

ECS Resource Group Ltd in Perth, Scotland, is seeking a Deskside Technician to join their UK-based team. You will act as an escalation point for issues not resolved at 1st Line and provide in-depth diagnosis and resolutions for end users.

The role focuses on ownership of incidents, troubleshooting desktop problems, ITIL-informed processes, strong customer service, and collaboration across IT teams to improve service delivery.

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