Deskside Support Analyst: Elevate End-User Experience

Markel is seeking a Deskside Support Analyst to provide priority, hands-on end-user support on-site in Manchester and across offices. You will triage escalated issues, resolve hardware and software problems, and participate in IT projects to improve user productivity.

You will liaise with vendors, support conference rooms and AV equipment, and help onboard new starters while following ITIL principles and ServiceNow processes.

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