Open roleExternal
Desktop Engineer / 2nd/3rd Line Support Analyst
- london, england, United Kingdom
- Permanent·On-site
- Full time
- £28 - £42 Per Hour
Job Description
A fantastic opportunity has arisen for an Desktop Engineer / 2nd/3rd Line Support Analyst to join our London based client on a permanent basis.
Summary:
A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.
Key Responsibilities:
- Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh
- Dealing with customers in person at the Tech Hub
- Work with co-workers to increase knowledge across the Global Service Desk team
Attributes/Skills:
- Experience working within a professional services environment is essential
- Demonstrable understanding of the Microsoft 365 suite, including Entra ID, Intune as well as DNS/DHCP
- Experience working with Dynamics 365 is highly beneficial
- Experience of logging tickets in ITSM call logging software