Open roleExternal
Desktop Support Engineer
- west midlands, england, United Kingdom
- Contract
- £30 - £40 Per Hour
Job Description
Desktop Support Engineer (Mobile App & Digital Workplace Support)
6-12 Month Contract | Onsite | West Midlands
We're looking for a hands‑on Desktop Support Engineer to support a major mobile application rollout across multiple UK sites. This is a frontline End User Services role focused on mobile device support, authentication issues, digital workplace services, and user onboarding.
Key Skills & Experience
- Mobile device and application support
- MFA registration and authentication troubleshooting
- Password resets, account unlocks and Office 365 support
- BYOD and Wi‑Fi connectivity support
- Incident management, problem management and ticket resolution
- Hardware support including laptops, desktops, printers and meeting room technology
- Strong customer‑facing and communication skills
- Full UK driving licence required
Responsibilities
- Support users during mobile app deployment and onboarding
- Troubleshoot application, access and authentication issues
- Provide onsite technical support and incident resolution
- Escalate complex issues to relevant support teams
- Work with wider IT teams to improve knowledge articles and user experience
- Support service improvements and reduce repeat incidents