DFG Advisor: Customer Experience Specialist

Walsall Council in the West Midlands is recruiting a Customer Service Advisor specializing in Disabled Facilities Grants (DFG) to join our Customer Experience Centre. You will advise residents, families and professionals on the DFG process, eligibility, and next steps, providing clear guidance and signposting across multiple channels.

You will handle enquiries sensitively, record information accurately and work with Occupational Therapy, Housing and Adult Social Care to deliver timely outcomes.

#J-18808-Ljbffr