Digital & Technology Director

JOB SUMMARY

The Technology Transition Lead is the primary driver of technology onboarding and stabilization for new CBRE accounts and client engagements. Operating at the intersection of project management, technology delivery, and client relationship management, this role ensures that each transition is executed on time, within scope, and to a high standard of quality — even in conditions of ambiguity or constrained resources.

This is a hands-on leadership role requiring sound judgment, creative problem-solving, and the ability to adapt plans in real time when conditions change. The Transition Lead partners closely with account teams, platform owners, data science teams, and clients to ensure seamless technology handoffs, clearly documented processes, and a strong foundation for long-term account success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Project Management & Delivery

• Own the end-to-end project plan for each technology transition, from pre-kickoff scoping through stabilization and handoff to steady-state operations
• Manage timelines, milestones, dependencies, and risks across concurrent transitions — proactively surfacing issues before they become blockers
• Drive pre-Red Zone handoff calls and ensure readiness criteria are met prior to go-live; flag gaps and coordinate resolution across stakeholders
• Track and report project status, open issues, and risk items to account leads and D&T leadership on a regular cadence
• Apply structured project management methodologies while exercising discretion to adapt approaches based on account complexity and client context

Technology Ownership & Problem-Solving

• Serve as the primary technical point of contact during transition, bridging the gap between client-facing account teams and internal technology platform owners
• Identify and resolve technical blockers using creative, out-of-the-box solutions — drawing on available platforms, tools, and cross-functional expertise rather than defaulting to standard playbooks
• Evaluate technology configurations, data migrations, and integration requirements; escal... upper-case: Evaluate technology configurations, data migrations, and integration requirements; escalate appropriately when issues exceed defined scope or risk thresholds
• Manage and organize end user technology hardware delivery and ensure delivery of technical training
• Leverage AI tools and automation to improve transition speed, documentation quality, and repeatability

Stakeholder Management & Communication

• Act as a trusted liaison between client stakeholders, account leads, D&T teams and other transition workstream leads throughout the transition lifecycle
• Communicate clearly and confidently with both technical and non-technical audiences, translating complex system dependencies into actionable plans
• Facilitate alignment across cross-functional teams — including data science, platform engineering, and business operations — to ensure shared ownership of outcomes
• Represent D&T interests in client-facing conversations and support sales pursuits as a subject matter expert on transition methodology and technology capabilities

Documentation & Governance

• Maintain transition documentation in real time, including scope agreements, decision logs, issue trackers, and handoff summaries
• Ensure governance protocols are followed throughout each transition, including appropriate approvals, change controls, and service-level compliance
• Contribute to the continuous improvement of the Transition Team's standard methodology — identifying gaps and proposing enhancements to templates, tooling, and process
• Maintain role separation clarity throughout the transition, ensuring each party understands responsibilities and handoff criteria

QUALIFICATIONS

To perform this role successfully, an individual must be able to perform each essential duty with a high degree of autonomy and accountability. The requirements below represent the knowledge, skills, and experience required.

Education and Experience

• Bachelor's degree (BA/BS) from a four-year college or university, preferably in Information Technology, Computer Science, Business, or a related field
• Minimum of 5-8 years of relevant experience in technology delivery, implementation, or transition management
• Demonstrated experience managing full project lifecycles from scoping through stabilization in complex, multi-stakeholder environments
• Experience working in commercial real estate, facilities management, or enterprise services technology is preferred

Project Management Skills

• Proficiency with project management tools and frameworks (e.g., Agile, waterfall, hybrid); PMP or equivalent certification preferred
• Strong ability to build and maintain detailed project plans, track critical paths, and manage scope changes without losing momentum
• Experience managing competing priorities across multiple simultaneous transitions or workstreams
• Proven ability to identify risks early, develop mitigation strategies, and make sound decisions under pressure

Problem-Solving & Adaptability

• Demonstrated capacity to think creatively and identify non-standard solutions when conventional approaches are unavailable or insufficient
• Comfortable navigating ambiguity — able to make confident progress when not all information is available, and course-correct quickly when needed
• Track record of diagnosing and resolving complex technology and process issues across unfamiliar environments with limited support
• Resourceful and tenacious: finds paths forward rather than waiting for direction

Communication Skills

• Excellent verbal and written communication skills, with the ability to adapt tone and content for executive, technical, and client-facing audiences
• Ability to write clear, concise documentation, project status reports, and escalation summaries
• Confident facilitator of stakeholder meetings, working sessions, and issue resolution calls

Technical Knowledge

• Familiarity with enterprise technology platforms, integration patterns, data migration concepts and cyber security
• Ability to draw solution architecture and process workflow diagrams
• Experience working with low-code/no-code tools, workflow automation platforms, or AI-enabled productivity tools is a plus
• Understanding of IT governance principles, compliance requirements, and audit readiness

SCOPE OF RESPONSIBILITY

The Technology Transition Lead operates with a high degree of autonomy and is accountable for the quality and timeliness of every technology transition they own. Decisions are made with in-depth understanding of procedures, company policies, and business practices. Errors in judgment may cause significant impact to account onboarding timelines, client relationships, and the broader D&T reputation.

This role is expected to set the standard for what excellent technology transition delivery looks like at CBRE — and to actively contribute to raising the bar for the entire Transition Team.

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