Digital Community Manager

About the Role

Our client is actively seeking a passionate and engaging Digital Community Manager to lead their online community initiatives in Edinburgh . This role is vital for building and nurturing relationships with customers and fans across various digital platforms, fostering brand loyalty and advocacy. You will be the voice of the brand in online conversations, moderating discussions, and creating a positive and interactive environment. The ideal candidate thrives on social interaction and understands how to build strong online communities that support business objectives.

Key Responsibilities

• Develop and implement strategies to grow and engage the brand's online community.
• Monitor and participate in online conversations across social media, forums, and blogs, acting as a brand ambassador.
• Respond to comments, questions, and feedback from community members in a timely and professional manner.
• Organize and manage online events, contests, and Q&A sessions to foster interaction.
• Analyze community engagement metrics and report on key insights to inform future strategies.

Requirements

• Proven experience in community management , social media management, or a similar role.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to build and foster online communities.
• Familiarity with social media platforms and community management tools.
• A genuine passion for connecting with people and building relationships online.

Benefits

• Competitive salary commensurate with your experience and skills.
• Opportunity to work in a vibrant e-commerce and social media focused company.
• Regular opportunities for professional development.
• Be part of a creative and forward-thinking team in a historic city.
• Employee discounts and other company perks.