Digital Customer Engagement Apprentice

DS Business Solutions is a leading provider of managed print services, document management solutions, workplace technology, and digital transformation support. Based in East Kilbride, we work with organisations across Scotland, helping them improve efficiency, reduce costs, and make better use of technology.

We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients. Through innovative technology solutions and expert support, we help businesses streamline processes, improve productivity, and embrace digital ways of working.

As part of our continued growth, we are looking for a motivated and ambitious Digital Customer Engagement Apprentice to join our team and develop valuable skills within a commercial technology environment.

About the role

This role is ideal for someone who enjoys technology, communication, relationship building, and helping organisations find the right solutions to support their business objectives.

Working alongside experienced colleagues, you will gain exposure to customer engagement, digital systems, lead generation activities, market research, and business development processes whilst completing your Digital Applications Support SCQF Level 6 apprenticeship.

You will play an important role in supporting the company's growth by using a range of digital platforms and business systems to identify opportunities, manage information, support customer interactions, and contribute to the overall customer journey.

Responsibilities

• Act as the first point of contact for incoming enquiries, ensuring customers receive a professional and responsive experience.
• Become a system expert in the company's key digital platforms, including the CRM system, marketing platforms, customer databases, business intelligence tools, Microsoft 365 applications, and internal reporting systems.
• Triageincoming enquiries, leads, customer requests, and digital communications, ensuring they are prioritised and directed appropriately.
• Use digital tools and online platforms to identify potential business opportunities and support customer engagement activities.
• Maintain customer records, activity logs and business information across multiple systems, carrying out data quality checks to ensure information is complete, consistent and kept up to date.
• Produce reports, dashboards, trackers, and insights to support business performance and decision-making.
• Monitor shared inboxes, digital communication channels, and workflow systems to ensure activities are progressed efficiently.
• Assist with preparing digital content, presentations, proposals, and information packs for customers.
• Identify ways to improve processes, customer experience and the use of digital systems, while supporting the introduction and adoption of new technologies and digital solutions across the business.

What we're looking for

• Have an interest in technology, digital systems, and business.
• Enjoy speaking to people and building relationships.
• Have strong communication skills, both written and verbal.
• Be confident using Microsoft Office applications.
• Have good organisational skills and attention to detail.
• Be comfortable learning new systems and technologies.
• Have a proactive attitude and willingness to learn.
• Be able to work independently and as part of a team.
• Be motivated to develop a successful career in a digital business environment.

Working hours: 8.30am - 5.30pm, Monday to Friday.

Benefits

• Company vehicle provided for business use.
• Laptop, tablet, and mobile phone supplied.
• Ongoing mentoring and development from experienced engineers and technical specialists.
• Quarterly performance bonus scheme.
• Clear career progression opportunities within a growing technology business.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

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